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Frequently Asked Questions

Q: What makes AEI different?
Q: What are AEI’s specialist services?
Q: What kind of customers do you supply?
Q: What standards do your products pass?
Q: Will AEI Cables’ products pass the new BS 5839-1 (02)?
Q: AEI Cables is known as a specialist in fire performance products – why?
Q: Can you produce cable for a one-off situation?
Q: What kind of projects do you work on and on what sort of scale?
Q: How do I find out more about your product range?
Q: You have a Cable Sizing facility on the website – how do I use it?
Q: My question is not answered here?


Q: What makes AEI different?
AEI offers a global service with its manufacturing base and headquarters firmly rooted in the UK. Its range of products, coupled with its technical expertise, service and delivery, is unrivalled, no matter where you are.

Q: What are AEI’s specialist services?
AEI specialises in a number of sectors including Construction, Fire Protection, Defence, Industrial, Mining, Oil & Gas, Power and Rail.

Q: What kind of customers do you supply?
Our clients include major organisations in the public and private sector in the UK, Europe and worldwide. Examples are work for London Underground Limited, the Dorchester Hotel, the Albert Hall, Hamburg Airport, the Nuclear Power Corporation of India, the British Embassy in Moscow and the Glaxo Laboratory in Singapore.

Q: What standards do your products pass?
Our products pass all relevant industry Codes of Practice including British Standards, Loss Prevention Certification Board and relevant European standards.

Q: Will AEI Cables’ products pass the new BS 5839-1 (02)?
Yes, our range of fire performance products pass all appropriate categories of BS 5839-1 (02) whether standard or enhanced, depending on the product. Our range of Mineral Insulated Cable (MIC) products will pass and exceed the upper requirements of this standard.

Q: AEI Cables is known as a specialist in fire performance products – why?
We have a reputation for excellence in the field of fire performance. Our Total Solution package for fire performance includes unrivalled Mineral Insulated Cable (MIC), Enhanced Firetec for demanding applications to BS 5839-1 (02) and Standard Firetec for more straightforward installations to BS 5839-1 (02). MIC is known as the only true fire survival cable, capable of withstanding temperatures of more than 1,000ºC, the melting point of copper.

Q: Can you produce cable for a one-off situation?
Yes, our technical team can design tailor-made products across the range of markets we serve. Please call or e-mail our technical help desk on 0191 410 3111, technical@aeicables.co.uk

Q: What kind of projects do you work on and on what sort of scale?
We deliver products and support services worldwide for large-scale global solutions. Equally, we can provide everything for a smaller project.

Q: How do I find out more about your product range?
We provide tailored data sheet information on this website. Please see the Products section and click on Product data for all relevant information across our diverse range. Here you will also find details about approvals and 3D graphics of products.

Q: You have a Cable Sizing facility on the website – how do I use it?
All you need to do is click on the Cable Sizing icon on the right hand side of any page of the website and fill in the form as a new user. You can then sign back in any time you like. This gives you free access to all cable sizing.


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AEI Cables Limited
Birtley
Chester-le-Street
Co. Durham
DH3 2RA
Tel: 0191 410 3111
Fax: 0191 410 8312
E-mail: info@aeicables.co.uk


Map
For a map and directions of how to find the AEI Cables site at Birtley please click here:
Map of Durham Road (PDF 47KB)




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